Shipping & Returns

Orders are prepared and dispatched within 1 to 2 working days. Orders placed at the weekend or on a public holiday leave on the next working day.

The delivery options available to you, their cost and their estimated arrival are shown at checkout once you enter your address, because they depend on where your order is going. The price you see at checkout is the price you pay; any delivery charge is listed separately before you confirm.

Delivery estimates are working days from dispatch and are not guaranteed, but by law your order will arrive within 30 days of the contract unless we have agreed something else with you. If a delay is substantial, you can cancel and we will refund anything not yet delivered.

Every order is sent with tracking. We email the tracking details as soon as your parcel leaves us, so please check the address carefully at checkout — we can change it only before dispatch.

Deliveries outside the United Kingdom may attract import duty, tax or a handling fee set by the destination country. These are charged by customs or the carrier, are not included in our prices, and are the responsibility of the person receiving the order.

If a parcel is shown as delivered but you cannot find it, check with your neighbours and the carrier first, then contact us within 14 days and we will investigate with the carrier.

You have 14 days from receiving your order to change your mind, and a further 14 days to send the items back. On top of that we accept returns for up to 30 days from delivery, as long as pieces come back unworn, in original condition and with their tags attached.

Email us before sending anything back and we will confirm the return address and talk you through it. Return postage is yours when you have simply changed your mind, and ours when an item is faulty, damaged in transit or not what you ordered.

Refunds go to your original payment method within 14 days of your return reaching us — usually within 3 to 5 working days. The full conditions, including the few items we cannot take back, are in our Refund Policy.

Need a different size or colour? Contact our client care team at contact@mytrovora.store and we will arrange an exchange where the piece is available. If it is not, we will refund you in full.