Help
Frequently asked questions.
Each product page lists the sizes we currently make that piece in, along with the fabric it is cut from. If you are between sizes or unsure how a shape will sit, write to us before you order and we will advise.
Delivery options, costs and estimated arrival are shown at checkout once you enter your address, as they depend on where you are. You will also find them summarised on our Shipping & Returns page.
The destinations we can currently ship to are the ones offered at checkout. If your country does not appear and you would like us to look into it, send us a note.
Yes — pieces returned unworn and in their original condition can be returned. The exact window and conditions are set out in our refund policy, and our team will talk you through an exchange.
You will receive an email confirmation when your order is placed, and tracking details once it is dispatched. If you created an account, every order and its status is listed under your account.
The payment methods available to you are shown at checkout. Your card details are handled entirely by our payment provider and never stored by us.
Write to us as soon as you can. If the order has not yet been dispatched we will do whatever we can to amend or cancel it.
Care guidance is given on the garment label, and on the product page where it applies. As a rule, natural fibres last longest when washed cool, dried flat and pressed gently.
Still looking for an answer?
Email our client care team at contact@mytrovora.store and we will come back to you.
